Privacy Policy

Interpretation and Definitions

1. Interpretation

   The words in which the singular form of any word or phrase does not define or limit the singular form of that word or phrase, are to be construed as referring to the plural form of the same.

2. Definitions

   For the purposes of this Privacy Statement:
   • Website: Refers to vidboost.net, accessible from https://www.vidboost.net
   • Personal Data: Any information that relates to an identified or identifiable individual.
   • Account: A unique account created for you to access our Service or parts of our Service.
   • Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
   • Application: The software program provided by the Company downloaded by you on any electronic device.
   • Service: Refers to the Website and the services provided by the Company, including choosing, paying for, and tracking social media campaigns.
   • Third-party Social Media Service: Any website or any social network website through which a user can log in or create an account to use the Service.
   • Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
   • Company: (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Vidboost Pvt Ltd, located at 17, 2nd Floor, Pipeline Road, Laggere, Bangalore, Karnataka-560058.
   • Cookies: Small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
   • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
   • You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
   • Service Provider: Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

These definitions are intended to clarify the terms used in our Privacy Policy and Terms and Conditions to ensure a clear understanding of your rights and our obligations. We recognize that our customers are based all over the world, and we are committed to complying with applicable data protection laws in all the jurisdictions where we operate.

Information We Collect

At Vidboost, we are committed to ensuring the authenticity and security of our users. To provide our services effectively and securely, we collect the following types of information:

1. Tracking and Usage Data
We use PostHog for comprehensive product analytics and user tracking across our website. PostHog helps us understand how users interact with our platform, identify usability issues, improve user experience, and make data-driven decisions. The data collected includes:
• Page views, clicks, form submissions, and user journey tracking
• Session recordings (anonymized) to understand user behavior
• Feature usage analytics and A/B testing data
• Technical information such as browser type, operating system, device information, and screen resolution
• Referring URLs and traffic sources
• Performance metrics and error tracking
2. Location Information
We collect approximate geographic location data based on your IP address through PostHog analytics. This information helps us understand our user base, tailor our services to regional needs, ensure compliance with local regulations, and prevent fraudulent activities. We do not collect precise GPS location data.
3. Payment Information
To process payments securely, we collect information such as:
• Payment method details (e.g., credit card number, billing address)
• Transaction details (e.g., amount, date, and time of the transaction)
• Any additional information required by payment processors to verify and complete the transaction
4. Authentication and Security Data
To ensure platform security, prevent fraud, and provide user authentication services, we collect and process security-related information through our backend infrastructure (Supabase) and security measures:
• IP addresses and associated metadata for security monitoring
• User agent strings and device fingerprinting data
• Authentication tokens and session data (encrypted and securely stored)
• Security headers and request patterns to detect malicious activity
• Behavioral patterns that help distinguish between legitimate users and automated threats
• Login attempts, access logs, and account security events

All data collected is handled in accordance with applicable data protection laws, industry security standards, and our commitment to your privacy. We implement comprehensive security measures including encryption, access controls, and regular security audits to protect your information.

Disclaimer

The information we collect through PostHog analytics, Supabase backend services, security monitoring, payment processing, and other integrated services is used solely to improve our platform, enhance user experience, ensure transaction security, and prevent fraudulent activities. While we implement industry-standard security measures including encryption, secure authentication, and comprehensive monitoring, we cannot guarantee absolute security due to the inherent risks associated with online data transmission and storage.

By using our website, you acknowledge and agree to the following:

• No Guarantees: We do not guarantee the accuracy, completeness, or reliability of the information collected or the services provided. While we strive to maintain high standards of data protection and service quality, there may be instances of errors, delays, or interruptions.
• User Responsibility: It is your responsibility to ensure that the information you provide is accurate and complete. We are not liable for any loss or damage arising from your failure to provide accurate information or from unauthorized use of your information.
• Third-Party Services: We utilize trusted third-party services including PostHog (analytics), Supabase (backend infrastructure), and various security tools. While these services maintain high security standards, we cannot guarantee their absolute reliability or availability, and there may be instances of errors, delays, or interruptions.
• Changes to Our Practices: We may update our data collection and usage practices from time to time, including changes to our analytics tools, security measures, or backend infrastructure. Such changes will be reflected in our Privacy Policy, and continued use of our website constitutes acceptance of these changes.

By using our website, you agree to this disclaimer and acknowledge that your use of our services is at your own risk. If you have any questions or concerns about this disclaimer or our data practices, please contact us at support@vidboost.net.

Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy and this disclaimer. This includes the use of Clarity JS to track your interactions across our website, the collection of your location data, payment information, and other relevant details to ensure the authenticity and security of your transactions.

Specifically, you consent to:

• Data Collection and Use: The collection and use of analytics data through PostHog, secure data storage via Supabase, location information, payment details, security monitoring data, and other relevant information for the purposes of enhancing user experience, ensuring platform security, and preventing fraudulent activities.
• Analytics and Behavioral Tracking: The use of PostHog analytics platform to monitor and analyze your interactions with our website, including session recordings, feature usage tracking, and performance monitoring to improve usability and service quality.
• Third-Party Service Integration: Our use of third-party services including PostHog for analytics, Supabase for secure data storage and authentication, and other integrated security tools to provide and enhance our services.
• Data Protection Measures: Our commitment to taking reasonable measures to protect your data, while acknowledging that absolute security cannot be guaranteed due to the inherent risks of online data transmission and storage.
• Policy Changes: Our services are provided from India, and we comply with Indian data protection laws. If you are accessing our services from outside India, you are responsible for complying with local laws and regulations.

If you do not agree with any part of this Privacy Policy, disclaimer, or our data collection practices, please do not use our website or services. If you have any questions or need further clarification, please contact us at support@vidboost.net. Your privacy is important to us, and we are committed to ensuring that your data is handled with care and respect.

Transfer of Data

Vidboost is based in India, and our primary data infrastructure is hosted in the Asia Pacific (Mumbai) region through Supabase, ensuring data residency within India for improved performance and compliance. By using our services, you acknowledge and agree to the following:

• Data Residency and International Access: Our primary data infrastructure is located in India (Mumbai region via Supabase ap-south-1). If you are accessing our services from outside India, your data will be transferred to, stored, and processed in India. Some third-party services like PostHog may process data in their respective regions. We ensure all data transfers comply with applicable data protection laws and maintain appropriate security safeguards.
• Data Security: We implement comprehensive security measures including end-to-end encryption, secure authentication through Supabase, advanced security monitoring, strict access controls, and regular security audits. Our infrastructure includes automated security features, intrusion detection, and compliance with industry security standards to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
• Compliance with Local Laws: We comply with Indian data protection regulations and ensure that our data handling practices meet the required legal standards. If we need to transfer your data to third parties or service providers, we ensure they comply with similar data protection standards and regulations.
• Third-Party Transfers: When we share your data with third-party service providers or partners for processing, they are contractually obligated to protect your data and use it only for the purposes for which it was shared. We take steps to ensure that any transfer of your data complies with applicable data protection laws and maintains the security and confidentiality of your information.
• Your Consent: By using our services and providing your information, you consent to the transfer of your data to India and to the processing of your data in accordance with this Privacy Policy. If you do not agree to the transfer and processing of your data as described, please do not use our services.

If you have any questions or concerns about the transfer of your data or how we handle your information, please contact us at support@vidboost.net. We are committed to ensuring the privacy and security of your data and will address any concerns you may have.

Disclosure and Sharing of Information

At Vidboost, we are committed to protecting your privacy and ensuring the security of your personal information. However, there are certain circumstances where we may disclose or share your information with third parties, as outlined below:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your information only for the purposes for which it was shared and to protect it in accordance with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes disclosing information as necessary to comply with legal obligations, protect our rights or property, ensure the safety of our users, and investigate or prevent fraud.
• Business Transfers, Mergers, and Acquisitions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer or share your information as part of such a transaction. We will ensure that the receiving party agrees to respect your personal information in a manner consistent with our Privacy Policy.
• With Your Consent: We may disclose your information to third parties with your explicit consent. In such cases, we will clearly explain the purpose and scope of the disclosure.
• Aggregated and Anonymized Data: We may share aggregated and anonymized information that does not directly identify you. This information may be used for various purposes, including analytics, research, marketing, and improving our services.
• Legitimate Business Interests: We may disclose your information to protect our legitimate business interests, such as enforcing our terms and conditions, protecting against fraud, and safeguarding the security of our users and services.

We are committed to ensuring that any third parties with whom we share your information adhere to strict data protection standards and use your information only for the purposes specified. If you have any questions or concerns about how we disclose or share your information, please contact us at support@vidboost.net.

Use of Data

The information collected by Vidboost is used to provide, maintain, and improve our services, as well as to ensure a secure and personalized experience for our users. Here are the ways in which we utilize your data:

1. Service Provision:
• To evaluate the quality and competence of our personnel.
• To render our services effectively and ensure a seamless user experience.
2. Customer Support and Quality Assurance:
• To notify you about changes or updates to our platform and services.
• To resolve any complaints you may have and ensure that you receive the highest quality of services.
3. Platform Improvement and Analytics:
• To analyze usage patterns and improve user experience.
• To provide analysis or valuable information that helps us improve our platform.
• To monitor and maintain the usage of the platform and detect, prevent, and address technical issues.
4. Platform Improvement and Analytics:
• To notify you about new services and features.
• To send out system updates related to the services you have booked.
5. Marketing and Re-marketing Campaigns:
• To conduct re-marketing campaigns through SMS, email, and push notifications.
• To run targeted marketing campaigns and periodic follow-ups based on your interests and preferences.
6. Business or Research Purposes:
• The information, excluding personal information, is used for business or research purposes, including improving and customizing the platform for ease of use and the services offered by us. We may archive this information to use it for future communications, providing updates, and/or surveys.
7. Aggregating Information / Anonymized Data:
• We may aggregate information and analyze it to enhance the level of services we offer to our customers. This includes metrics like the average number of users, the average clicks on services, the features used, response rates, and other such statistics regarding groups or individuals. In doing so, we will not disclose any personal data as defined above.

Cookies and Other Tracking Technologies

Vidboost uses cookies and advanced tracking technologies through PostHog analytics to enhance your experience and gather comprehensive insights about service usage. PostHog employs cookies, local storage, and session tracking to collect user interaction data, feature usage analytics, and performance metrics. These technologies help us understand user behavior, conduct A/B testing, and improve platform functionality. You can control cookies through your browser settings and opt-out of PostHog tracking, but this may limit certain features and our ability to provide personalized experiences. Our security infrastructure also uses cookies for authentication, session management, and fraud prevention. By using our platform, you consent to our use of these tracking technologies as described.

Changes and Updates to Policy

We may modify or revise this Privacy Policy from time to time, and will notify you of any changes by posting the revised Privacy Policy on our platform with an updated revision date. We strive to review, revise, update, and correct this Privacy Policy regularly, especially when significant updates are made to our technology stack, including changes to PostHog analytics, Supabase infrastructure, security implementations, or third-party integrations.

You are encouraged to periodically review the Privacy Policy to stay informed about our privacy practices. Your continued use of the platform and our services after any updates to the Privacy Policy indicates your acceptance of the revised terms.

Additionally, we reserve the right to deny or suspend access to all or any part of our services to anyone who we reasonably believe has violated any provision of this Privacy Policy. If you have any questions or concerns about changes to our Privacy Policy, please contact us at support@vidboost.net.